Frequently asked questions

Migrating from Blink Session One to Two is easy. If you are a staff user of Blink Session, with organization admin permission, Login to the Old Blink Session.

After you login, you will see a green button at the top, "Migrate to the New Blink" button at the top. Click that and you will be taken to the new Blink where you can start. Once you subscribe to your plan on the New Blink, you will be asked to migrate your data.

You staff/admin users, clients, logins, notes, future appointments, resources, invoices and custom tags.

The only data the system will NOT transfer is past appointments or messages.

When the migration is complete, your old Blink subscription will be cancelled but you will still have read-only access to it through the end of 2026.

Migrating takes 10-20 minutes depending on how many users, data, and files your organization has.

All your user accounts will be copied so that they can login to the new Blink with the same email and password.

If one of your clients (client login) logs into the old Blink, the system will automatically forward them to the new Blink Session.

If your organization has migrated to the new Blink, all your staff's join-by-links will auto redirect to their join link on new Blink Session.

The system will copy almost all your data and files, including staff/admin users, clients, logins, notes, future appointments, resources, invoices and custom tags.

The only data the system will NOT transfer is past appointments, messages, and and resource types Boards or PPT.

The new Blink Session uses a new payment processor, so yes. We will credit you for any unused days on the old Blink Session.

You cannot switch between old and new Blink. Once your data and resources are migrated, your old Blink subscription is canceled, but staff and admin users will still be able to login and view old data until the end of 2026.

You, and your staff/admin users will be able to login to the Old Blink Session and view old data until the end of 2026.

Check out these videos under our help section which give a short overview of what's change and new in Blink Two

Blink Session is an interactive teletherapy platform built specifically for therapists and educators rather than adapted from general-purpose video conferencing. It combines secure video sessions, a library of interactive therapy materials, scheduling, reminders, and session documentation in one place, so a full remote caseload can be run without stitching together four separate tools.

No. Clients join by tapping a link that opens the session directly in their web browser. There is no software to download, no plugin to approve, and no account for them to create. This matters most with pediatric caseloads, where the person setting up the device is often a caregiver joining from a phone or tablet between other obligations.

Most clinicians run their first real session within 1-2 days from signing up. You create an account, setup any features you want to use, and send clients your join link. Group practices and districts that need multiple provider accounts, role permissions, and shared calendars usually take a few more days to get the structure right before adding their team.

A computer with a webcam, a good internet connection, and a headset with a microphone if you have one. The headset matters more than most clinicians expect: it eliminates echo and usually provides better audio than a typical laptop microphone. A large or second monitor is not required but makes it easier.

Yes. You can upload your own PDFs, images, and documents alongside the built-in library and use them in sessions the same way. You can also co-browse any website on the internet with remote control available for all session participants. Clinicians moving an existing practice online generally bring a core set of favorite materials with them and fill gaps from the library rather than rebuilding their whole toolkit.

A substantial body of research has compared telepractice with in-person speech-language therapy and generally found comparable outcomes across articulation, language, and fluency goals for clients who are appropriate candidates. The American Speech-Language-Hearing Association recognises telepractice as a valid service delivery model. Candidacy still requires clinical judgment: attention, hearing, vision, and the availability of caregiver support all affect whether remote delivery is appropriate for a given client.

Yes. Occupational therapists use the platform for fine motor work, handwriting, visual-motor tasks, sensory strategies, executive function coaching, and caregiver training. Because a client can take control of on-screen activities directly, you observe how they approach a task rather than relying on a verbal report. Teletherapy also has a genuine advantage for OT: you are seeing the client in the actual home environment where daily-living goals have to work.

Remote physical therapy works well for exercise instruction, form correction, home exercise program design, progress checks, and education, and is widely used for follow-up visits between in-person sessions. It cannot replace hands-on manual therapy or in-person assessment that requires palpation, so most physical therapists use it as one part of a hybrid model rather than a wholesale replacement.

ABA providers use the platform for discrete trial teaching, parent and caregiver training, supervision, and direct observation of behavior in the home setting. Caregiver training in particular is often more effective remotely, because you are coaching the caregiver through the actual routine in the actual environment where the behavior occurs. Whether specific ABA service codes may be delivered via telehealth depends on your funder and your state, so verify before you bill.

Yes. Counselors, psychologists, and social workers use the platform for individual and group sessions, with a waiting room so no one enters unannounced, plus worksheets and between-session assignments. Practices holding confidential sessions should pair the platform safeguards with their own policies on private space, session recording consent, and crisis procedures for remote clients.

Yes. Tutors use the same shared whiteboard, screen sharing, interactive activities, and scheduling that clinicians do. Small group instruction is supported, so a tutor can run a reading group rather than only one-to-one sessions.

Blink Session is built to support HIPAA-compliant telehealth: session traffic is encrypted, access is limited to the people who need it, and a Business Associate Agreement is available to practices that require one. It is worth being precise about what compliance means, because no software can be compliant on your behalf. The platform provides the technical safeguards; your practice remains responsible for its own policies, workforce training, and how it handles protected health information day to day.

Yes, a Business Associate Agreement is available for practices that handle protected health information and require one before using the platform. Once you sign up, you can find the BAA form in Help.

Yes. In Blink Session you can either record everyone in the session (each video stream combined), or one participant at a time (up to 5 minutes). One-at-a-time feature allows you to immediately play back the recording, which is helpful for instant feedback. All recordings are securely stored on our HIPAA-compliant environment. It is your responsibility to obtain and document informed consent from the client or their legal guardian, before recording if required. Consent requirements for recording differ by country and state. Confirm the rules that apply to you and to the client before recording any session.

Access is scoped by role. A scheduler, a clinical supervisor, and a treating clinician each see only what their role requires, and practice administrators control those assignments. Client records are visible to the providers on that client's care team, not to every account in your organization.

Yes. You can try Blink Session for 7 days before paying, so you can confirm it works for you and your organization.

You can move between plans any time as your needs change, and you can cancel from your account settings. Changing plans does not require rebuilding or re-uploading anything.

Often, but the specifics are genuinely complicated and we cannot answer this for your practice. Coverage for telehealth depends on the payer, the service codes involved, the state you and the client are located in, and the client's particular plan, and the rules have changed repeatedly in recent years. Verify current requirements directly with each payer you bill, including which modifiers and place-of-service codes they expect.