Video is freezing, cutting out, or unstable
Last updated
Most video problems are due to your internet connection or Wi-Fi interference — and would occur on any video platform. Remember the other person's connection matters just as much as yours.
What affects quality
Bandwidth is shared by every device on your network, and upload speed (sending your camera video) is often much lower than download — so a connection that streams Netflix fine can still struggle with a live call. Latency and jitter (delay and its fluctuation) hurt live video because it can't be buffered. Wi-Fi interference (distance from the router, walls, microwaves, other electronics) is a frequent cause.
Practical tips
- Make sure no one nearby is streaming video or uploading large files.
- Move closer to the Wi-Fi router, or use a wired connection.
- Close other apps that use a lot of CPU; try a different device if you can.
- Turn off your video, screen share, or document camera to lighten the load.
- Run a speed test to check your upload speed and latency.