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Troubleshooting

Camera or microphone isn't working

Last updated

Chrome: click the camera icon at the right of the address bar, allow the camera and microphone, and reload. (No icon? Settings › Privacy and security › Site settings › Camera/Microphone, then allow this site.)

Firefox: click the camera/mic icon in the address bar and clear any "Blocked" permission, then reload. (Or Settings › Privacy & Security › Permissions.)

Safari (Mac): Safari menu › Settings for This Website › set Camera and Microphone to Allow, then reload.

Safari (iPad/iPhone): Settings app › Safari › Camera & Microphone Access on, then reload the page.

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