How do reminders and notification preferences work?
Last updated
Contact Notification Preferences
If a Contact has a Portal Login, they can control what they receive and how (email, text), from their Settings › Notifications page. Staff can also set a contact's preferences on the contact record.
Phone Number Text Approval
Blink Session is required by law to receive approval from the phone number owner before sending sms text messages to them (except for two-factor authentication texts). When a new number is added, a verification text is sent. It can be re-sent by the contact on their profile page or by staff on the contact's record.
Appointment reminders
Staff users with the schedule admin permission can tweak organization-wide reminder settings under Organization › Appointments. There you choose the channels (Email and/or SMS) and up to two send times — a first reminder 24–76 hours before and an optional second reminder 1–23 hours before — plus optional custom text.
Reminders go only to contacts who have that notification enabled, and only for appointments marked Scheduled. If a contact has several appointments within the window, they're combined into a single reminder.